1. Introduction
Welcome to Laddo Creations. These Terms & Conditions govern your use of our website and the purchase of products from us globally. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.
2. About Us
Business Name: Laddo Creations
Owner: Mrs Sunita Khadolia (Women-led business)
Email: info@laddocreations.com
Registered Address: 31 A.C. Paul Street, Near Mohal Pal Bari Tetultala, Kolkata 700057, India
We operate both physical and online retail, offering products internationally.
3. Eligibility & Use of Website
By using this website, you confirm that:
- You are at least 18 years old or using the site under supervision
- You will use the website only for lawful purposes
- You will not misuse, hack, or disrupt the website
We reserve the right to suspend access for violations.
4. Products & Descriptions
- We aim to ensure all product details, images, and prices are accurate
- Variations in colour, fabric, and finish may occur due to photography and screen differences
- All items are subject to availability and may be withdrawn at any time
5. Orders & Acceptance
- Placing an order constitutes an offer to purchase, not acceptance
- Orders are confirmed only when dispatched
- We reserve the right to cancel or refuse any order due to:
- Pricing errors
- Stock unavailability
- Suspected fraud
6. Pricing, Currency & Payment
- Prices may be displayed in different currencies depending on your location
- Final charges may vary due to:
- Exchange rates
- Bank or payment provider fees
All payments must be completed before dispatch.
7. International Shipping & Duties
- We ship globally from India
- Delivery times are estimates and vary by destination
- Customers are responsible for any customs duties, import taxes, or local charges applicable in their country
- We are not liable for delays caused by customs clearance or courier services
8. Returns & Refunds
We accept returns under the following conditions:
- Items must be unused, unworn, and in original condition
- Return request must be made within 14 days of delivery
Important:
- Return shipping costs (especially international) are the responsibility of the customer
- Customs duties and shipping fees are non-refundable
- Refunds are processed after inspection
We reserve the right to refuse returns that do not meet these conditions.
9. Intellectual Property
All website content including:
- Product images
- Designs
- Logos
- Text
is owned by Laddo Creations and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
10. Limitation of Liability
To the fullest extent permitted by law, Laddo Creations shall not be liable for:
- Indirect or consequential losses
- Delays in delivery due to third parties
- Minor variations in product appearance
11. Force Majeure
We shall not be held liable for failure or delay in performance due to events beyond our control, including:
- Natural disasters
- Pandemics
- Government restrictions
- Shipping disruptions
12. Privacy & Data Protection
We are committed to protecting your personal data. Your information is handled in accordance with applicable data protection laws, including GDPR where relevant for international customers.
Please refer to our Privacy Policy for full details.
13. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
However:
- International customers may have additional rights under their local consumer laws
- Nothing in these Terms removes or limits those statutory rights
14. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: info@laddocreations.com